Questions
Everything riders ask us.
Pricing, turnaround, warranty, documentation and e-bike questions. If yours is not here, the phone gets a mechanic, not a menu.
Pricing & quotes
Do you quote before starting work?
Yes. Every request gets a written quote after inspection. We do not start extra work without your approval, and the price on the quote is the price you pay unless you ask for something more.
Are prices labour only?
Unless a line item says otherwise, yes. Parts, fluids, sealant and taxes are extra. Items marked 'plus parts' depend on what your bike needs.
Do you charge a diagnostic fee?
A standard inspection is included with any service. If you only want a diagnosis and no repair, we charge a flat bench fee and apply it to the work if you go ahead.
Turnaround & drop-off
How long does a tune-up take?
Most tune-ups are same-day, usually 1–2 hours on the bench. In peak season we may ask for the bike for a full day so we are not rushing it.
How do I drop off my bike?
Book a request online or call. Bring the bike during open hours; we will confirm the drop-off window in your confirmation email and keep you updated by email or text.
Can I wait while you work on it?
For flats, brake adjustments and small jobs, usually yes. For tune-ups and overhauls we prefer to keep the bike so we can do a proper test ride afterwards.
Warranty & trust
Do you warranty your work?
Yes. Workmanship is warranted for 30 days. If something we adjusted or installed is not right, bring it back and we will make it right. Parts carry their manufacturer's warranty.
Do you work on bikes you did not sell?
We work on everything we can get parts for, from department-store bikes to high-end mountain bikes, e-bikes and vintage builds.
What if my bike needs a part you do not stock?
We will tell you the part, the price and the lead time before ordering. You can supply your own part, but we cannot warranty workmanship on parts we did not source.
Brands & documentation
Which brands do you service?
Trek, Specialized, Giant, Cannondale, Norco, Rocky Mountain, Marin, Kona, GT, Scott, Santa Cruz, BMC, Surly, Salsa, Pivot, Ibis, Orbea, Merida and more — 55 makes with model catalogues on file.
Do you have service manuals and diagrams?
We keep manufacturer service manuals and exploded diagrams for the makes we service. They are used in the workshop for reference; we cannot distribute or republish them.
Can you look up my exact model?
Usually, yes. Start a repair request and search your make and model — if it is not listed, choose 'not sure' and we will identify it from the serial number and photos.